Updated: October 2021

Making learning accessible to all is one of Wiley’s biggest priorities, both as a company and as people who are passionate about education. Achieving our mission requires making Wiley’s Knewton Alta online courseware accessible to all learners.

What Makes Knewton Alta Accessible?

Wiley measures accessibility according to the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1 AA and Section 508. We follow the born-accessible principle for all new feature/functionality releases and include accessibility requirements in all development efforts including those for content, product functionality, UX and training. Wiley has partnered with TetraLogical, a leader in accessibility consultancy, to evaluate and regularly audit our product’s accessibility. A summary of our product’s overall level of compliance is detailed below. For more information, visit our Alta Accessibility FAQs.

Keyboard with a refreshable braille display

Keyboard with a refreshable braille display


Key Support Features


Screen readers (e.g., JAWS, NVDA, VoiceOver)

For blind users or users who have low vision, Knewton Alta courseware is compatible with commonly used third-party screen reader software that can read textual information.

Magnification Tools (e.g., ZoomText)

For users who have visual or perceptual disabilities, Knewton Alta courseware is compatible with commonly used third-party screen magnifiers that can improve the visual readability of rendered text and images.

Consistent page order and keyboard-only navigation

For users who have physical disabilities and prefer to use a keyboard as an alternative to a mouse, Knewton Alta supports keyboard-only usage to visit most links, buttons, and form controls.

Closed captioning

For users with hearing disabilities, Knewton Alta provides closed captioning on all instructional videos that serve a pedagogical purpose.

Screen elements labeled with helpful text for screen readers

For users who are blind or have visual disabilities, Knewton Alta includes relevant descriptions of icons and non-text-based elements on web pages to aid commonly used third-party screen readers.

Screen elements meeting accessibility contrast guidelines

For users who have visual or perceptual disabilities, Knewton Alta presents all applicable text and images of text at an appropriate ratio (e.g., 4.5:1 or more) to improve readability for people who have a color vision deficit.

Text descriptions and descriptive transcripts

For blind users, Knewton Alta provides accessible alternative text and long descriptions for all static images that serve a pedagogical purpose. For users with visual and hearing disabilities, the courseware provides descriptive transcripts that capture the full pedagogical content in instructional videos  that serve a pedagogical purpose.

Compatibility with speech recognition tools (e.g., Dragon)

For users who have mobility impairments, learning disabilities, low vision, blindness, or who are deaf/hearing impaired, Knewton Alta courseware is compatible with commonly used third-party speech recognition software to support voiced keyboard and mouse commands.

Make a Request

Accessibility Documentation

If you are an administrator at an Institution and would like to request a copy of our Voluntary Product Accessibility Template (VPAT) and accessibility roadmap, please email us at kn.accessibility@wiley.com. Wiley makes improvements throughout the year and conducts audits on a yearly basis to reflect our commitment to accessibility. Wiley updates the VPAT and roadmap after each audit.

Accessibility Support

Users can also request accessibility-related assistance, report accessibility problems, or request product support documentation in an accessible, alternative format (at no additional charge) via Knewton Customer Support. We also offer a number of answers to the most common accessibility questions in our Alta Accessibility FAQs.

Let’s Make Learning More Accessible – Together

Making personalized learning accessible to all is an ambitious goal. Achieving it requires continued collaboration with our customers. Wiley welcomes the opportunity to meet with Institutions’ accessibility department staff to discuss our accessibility initiatives, hear feedback from your own testing of  the Knewton Alta courseware, address questions or concerns, and give you assurance that Wiley can meet your accessibility needs. If you are interested in talking, please email us at kn.accessibility@wiley.com.


Wiley’s Commitment to Equality

At Wiley, our mission has always been to empower our customers to achieve success in both their educational and professional careers. That notion of customer empowerment is based on the guiding principle that learning must be accessible for all. Accessible products ensure that all learners and educators have equal access to information, learning tools, and functionality regardless of ability or situation.

Wiley is a founding member of the AccessText Network and a member of the Association of American Publisher’s Critical Issues Task Force, the IMS Global Learning Consortium, and the World Wide Web Consortium (W3C). Each initiative aims to streamline the delivery of accessible content to learners with disabilities. Wiley also continues to invest in the future of accessible products through ongoing research, development, and training. By keeping pace with accessibility requirements, Wiley intends to continue to provide high-quality content for every type of learner.